Staffordshire University and Midland Power Networks KTP 23_24 R6

A new app-based platform aims to overhaul the UK’s 105 electrical emergencies call-out service, replacing outdated systems with a single, nationwide digital tool. The current 105 service, which handles power cuts and electrical dangers, relies on fragmented and often slow processes across different regional networks. This project addresses a clear gap: there is no unified, modern digital platform that connects the public, emergency operators, and field engineers in real time. The research will build and test an app that streamlines reporting, dispatching, and tracking of electrical emergencies. If successful, the platform could cut response times, reduce human error, and improve safety for both the public and engineers. It would make the system more resilient during storms or major outages, when coordination is critical. The work is applied and practical—not fundamental science—with a direct goal of reshaping how the UK handles electrical emergencies. The outcome is a piece of infrastructure that most people will never see, but that could quietly keep the lights on faster when they go out.