Oxford Brookes University and People Puzzles Limited KTP 24_25 R2

A small business consultancy is building a measurement system to prove that its work actually changes how companies operate. People Puzzles Limited helps other businesses improve how their teams work together—but like many consultancies, it has struggled to quantify its own impact. Without hard evidence, clients are harder to win and retain, and the company cannot scale efficiently. This project creates a consistent framework to track and demonstrate the real-world effects of its interventions, from better decision-making to faster project delivery. If the framework works, People Puzzles can accelerate its growth by showing potential clients concrete results rather than vague promises. For the businesses it advises, that means clearer proof that investing in team dynamics pays off. The approach could also serve as a template for other consultancies in the sector, raising standards for how professional services measure their own effectiveness. This is applied commercial research with a direct practical goal: turning anecdotal success stories into verifiable data that drives business decisions.