University of Lincoln and Lincolnshire Action Trust KTP 24_25 R3

Lincolnshire Action Trust, a small charity supporting people in the criminal justice system, is overhauling its entire digital infrastructure to match the performance of an international organisation while keeping its local roots. This matters because small charities often lack the resources for modern digital systems, leaving them stuck with outdated processes that slow down client support, frustrate staff, and make it harder to report outcomes to funders and commissioners. Without this transformation, the charity risks losing funding and failing to meet the growing demand for its services. If the project succeeds, clients will experience faster, more reliable access to support. Staff will spend less time on administrative tasks and more on direct work with people. Partners and funders will receive clearer data on performance, making it easier to justify continued investment. The charity will also be able to scale its operations without losing the personal, local connection that makes it effective. This is a practical, operational transformation project. It does not generate new scientific knowledge, but it applies existing digital tools to a real-world organisational challenge.