Ulster University and Carecall (NI) Limited KTP 24_25 R2

A mental health organisation’s existing data—appointment records, assessment scores, session notes—will be turned into a live management tool rather than sitting in a database as a static record. The problem is that mental wellbeing services collect large amounts of client data but rarely use it to improve how the service itself runs. Managers lack real-time insight into whether clients are improving, which interventions work best, or where bottlenecks occur. Without this, services cannot systematically raise their quality or tailor care to what actually helps. The new software, called MINDSET, will apply digital algorithms to that routine data. It will flag when a client’s progress stalls, highlight which therapists or programmes achieve the best outcomes, and help managers allocate resources more effectively. If successful, the product could give any mental wellbeing organisation—from a small charity to a large NHS trust—a continuous, data-driven way to assure quality and improve client experience, without requiring extra staff or manual audits. The project is a direct commercial development, not fundamental science; its impact is practical and immediate.