Birmingham City University and Reliant Windows Limited KTP 24_25 R5

A small UK window and glazing company is building a single digital brain to run its entire business. The firm, a specialist subcontractor in the commercial sector, currently relies on separate, disconnected systems for managing orders, customer relationships, and finances. This fragmentation wastes time, creates errors, and limits growth. The project will integrate ERP (enterprise resource planning), CRM (customer relationship management), and AI technologies into a unique, unified IT architecture. If successful, the system will automate routine tasks, flag supply chain bottlenecks, and predict project timelines—allowing the company to take on more work without adding overhead. For the wider construction industry, this matters because small subcontractors form the backbone of most building projects. Their inefficiencies ripple through supply chains, causing delays and cost overruns on commercial sites across the UK. A proven, affordable digital model for a small firm could be replicated by hundreds of similar businesses, quietly improving how offices, schools, and hospitals get built. The project is applied commercial research, not fundamental science—its value is measured in pounds saved and deadlines met.