University of Strathclyde and Lifelink KTP 24_25 R5

Lifelink, a mental health service provider, is building a single digital platform to automatically pull together and analyse data from its many different sources—such as appointment records, patient feedback, and staff schedules. Currently, Lifelink’s data sits in separate systems, making it difficult to spot patterns or measure what works. Staff spend time manually compiling reports that could be generated instantly. This project embeds a new digital capability that integrates, digitises, and automates these diverse data streams. The goal is to replace fragmented information with a unified, real-time view of operations. If successful, the platform will let Lifelink generate evidence-based insights for strategic planning without extra administrative burden. Managers could see, for example, which services reduce waiting times or which interventions improve patient outcomes, then adjust resources accordingly. For the public, this means mental health services that are more responsive and better targeted—though the change happens behind the scenes, in how decisions are made and funded, not in the therapy room itself. The project is applied and commercial: it aims to improve an existing service delivery system, not to discover new scientific principles.